
Ensure high standards for consumer experience.
Lead delivery of high-touch customer service philosophy of EL companies and Consumer Experience Standards of Brand. The Retail Manager will be responsible for maintaining the overall culture and to ensure the staff also represents and embraces the brand culture and goals. They will manage the counter employees, including hiring, coaching, performance evaluation, scheduling and assigning duties and responsibilities. Maintain high store standards and conditions and foster a positive environment.
Develop strategies to Drive Sales, improve consumer experience, increase profitability, enforce partner store / brand policies and marketing programs that will increase sales and grow the existing customer base.
The Retail Manager will oversee all of the daily operations of the retail partner counter.